View and manage requests

In Request & task > Requests, students can see all their submitted requests and raise a new request. They can also view request details and process requests. Refer to the following sections to see how students will view and manage requests.

View and manage requests.

Request statuses

Refer to the table below to get familiar with the request statuses.

Status

Description

In progress

The request is pending approval after the submission.

Incomplete submission

The request has been returned and it requires the further action. Students can submit the returned for resubmission request by filtering tasks with the Pending status in the Tasks tab.

Pending

The request is pending the further action.

Pending payment

Students are required to make payment for the request.

Cancelled

The request has been cancelled.

Completed

The request has been approved.

Expired

The request has expired.

Rejected

The request has been rejected.

Process a submitted request

To process a submitted request, students need to complete the following steps:

1.   Click Request & task on the left navigation pane. All their submitted requests are listed in the Requests tab.

2.   Find the request, click the request card to view the request details and proceed to process the request.

Raise a new request

To raise a new request, students need to complete the following steps:

1.   In the Request tab, click Raise request.

Raise request.

2.   Locate a request that to raise, click the card, and then follow the steps to complete the request submission.

For more requests that a student can raise, see the table below.

Request

You can raise the request when

Leave of absence for sessions

You are not able to attend a session.

Leave of absence for assessments

You are not able to attend an assessment.

Module exemption/credit transfer

You are eligible for module exemption or credit transfer.

Course deferment

You want to defer a course intake.

Withdrawal

You want to withdraw a course intake.

Reinstatement

You want to reinstate a course.

Course transfer

You want to transfer to another course intake.

Letter of certificate application

You want to apply for a letter of certification.

Letter of completion application

You want to apply for a letter of completion.

Grade review

You want to request review for the module grade.

Company sponsorship approval

You want to request for sponsorship from a company.