After a billing is created and the invoice is issued, when
the payment of the billing has not been completed by the debtor after a certain
period, payment administrator can add the billing to the doubtful debt list.
When reviewing the doubtful debt record, admin can make further decision on
whether to add the record to the internal suspended list, recover the record, or
take no action.
Add a billing to the doubtful debt list
If the payment has not been completed after the payment due
date and has not enabled instalment plans, when there is a doubtful debt rule
applied, doubtful debt record will be automatically generated for the billing.
Payment administrator can also manually add a billing whose billing status is
Invoice issued and in the Unpaid payment status to the doubtful
debt list.
To add a billing to the doubtful debt list, payment
administrator clicks Billing in the left navigation in Student
finance > Finance process and completes the following steps:
1.
Select the billing. The unpaid billings with invoice issued can be found by the
Billing status and Payment status filters.
2.
Click Add to doubtful debt list.
3.
In the Add to doubtful debt list window, enter remarks.
4.
Click Confirm. The billing will be added to the doubtful debt
list.
Review a doubtful debt record
After billings are added to the doubtful debt list, payment
administrator clicks Doubtful debt on the left navigation pane to check
the added doubtful debt records.
Payment administrator can view the details of a record by
clicking its doubtful debt ID. For records in the Pending review status,
after reviewing the details, admin can add additional information and take
management actions by editing them.
Let’s see how payment administrator edits a doubtful debt
record:
1.
Select a doubtful debt record. Pending review doubtful debt records can be found
with the Doubtful debt status filter.
2.
Click Edit.
3.
In the Edit doubtful debts panel, indicate whether the record served
letter of demand, upload supporting documents and enter remarks.
Actions can also be taken to the record by selecting one or
more of the followings:
•
Add debtor to internal suspended list – The course
application of the debtor will be influenced based on the suspension rule
applied. For details on suspended lists in ILM and suspension rules, refer to
Master
data and Rule management.
•
Write off – Write off the record. The status of the record
will be Written off as bad debt.
•
Take no action – No action will be taken.
4.
Click Save.
Recover a doubtful debt
After the payments for the billing in the doubtful debt
records are complete, admin can recover the doubtful debts that are pending
review or written off as bad debts.
To recover a doubtful debt, take the following steps:
1.
Select the doubtful debt record.
2.
Click Recover.
3.
In the Recover doubtful debt panel, provide the payment date, mode,
information, upload supporting documents, and enter remarks.
With different payment modes selected, different payment
information needs to be provided. Refer to the table below for details.
|
Payment mode |
Information |
|
Post-Secondary Education
Account (Adhoc withdrawal form) |
•
FormSG
•
Batch No.
•
Reference No.
•
Received payment from |
|
Post-Secondary Education
Account (Standing order form) |
|
SkillsFuture Credit
(SFC) |
•
Claim ID
•
SFC payout request ID |
|
IBG GIRO collection |
•
Bank code
•
Swift BIC code
•
Bank account No.
•
Account holder’s name
•
Account holder’s contact number
•
Account holder’s email address
•
Reference No. |
|
Counter payment |
Reference No. |
|
Bank transfer |
|
Telegraphic
transfer |
|
Cheque |
4.
Click Save.